Terms of service
Welcome to Lena New York. These Terms of Service (“Terms”) cover your use of this store and any purchases you make through it. By browsing the store or placing an order, you agree to these Terms.
1. Eligibility
You must be at least 18 years old (or the age of majority where you live) to place an order. By using the store you confirm that the details you provide are accurate and that you are authorized to use the payment method you submit.
2. Health & Comfort Disclaimer
Lena New York knee braces, sleeves, and straps are general comfort and support accessories — they are not medical devices. They are not intended to diagnose, treat, cure, or prevent any injury or medical condition. If you have a knee injury, chronic pain, or any medical concern, please consult a qualified healthcare professional before using a brace, and stop use if it causes discomfort.
3. Product Information
We do our best to describe our products accurately, including sizing, materials, and construction. Photographs are representative; slight differences in color, finish, or texture can occur between batches and screens. Measurements are approximate, so please use the size guidance on each product page. Specifications may be updated as we improve a product.
4. Pricing & Payment
All prices are shown in U.S. dollars unless marked otherwise. We may adjust pricing, run promotions, or correct pricing errors at any time. If an obvious pricing error is caught after you order, we will reach out before charging you and let you confirm at the corrected price or cancel. Payment is captured at checkout through our payment processors, and we accept the major cards and wallets shown there.
5. Order Acceptance
An order is an offer to buy — it is not accepted until we send a shipping confirmation. We may refuse or cancel any order, including for suspected fraud, failed address verification, stock problems, or pricing errors. If we cancel an order you have paid for, you will receive a full refund.
6. Shipping & Delivery
Shipping timelines, costs, and supported regions are set out in our Shipping Policy. Risk of loss passes to you once the carrier marks a package as delivered.
7. Returns & Refunds
Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.
8. Intellectual Property
All content on this store — text, photographs, logos, the Lena New York name, product designs, and the overall look and feel — belongs to Ecommerce Elite LLC or its licensors and is protected by U.S. and international copyright and trademark law. You may not copy, reproduce, scrape, or use our content commercially without our prior written permission.
9. User Conduct
You agree not to:
- use the store for any unlawful purpose;
- interfere with the security or availability of the store;
- use automated tools (scrapers, bots, and the like) to harvest content or place orders;
- submit fraudulent orders or chargebacks; or
- impersonate another person or a Lena New York representative.
We may suspend or block anyone who breaks these rules.
10. User Reviews & Submissions
If you send us a review, photo, video, or other content, you grant Ecommerce Elite LLC a non-exclusive, worldwide, royalty-free, perpetual license to use, edit, display, and reproduce that content for marketing and product purposes, with attribution where reasonable. You confirm that the content is yours and does not infringe anyone else’s rights.
11. Disclaimer
The store and our products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Ecommerce Elite LLC disclaims all express and implied warranties that are not specifically granted in writing, including implied warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not allow these limits, so parts may not apply to you.
12. Limitation of Liability
To the fullest extent permitted by law, Ecommerce Elite LLC and its officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the store or our products. Our total liability for any claim is limited to the amount you paid for the product that gave rise to it.
13. Indemnification
You agree to indemnify and hold Ecommerce Elite LLC harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms or your misuse of the store or our products.
14. Governing Law
These Terms are governed by the laws of the State of Texas, United States.
15. Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the date shown and post the new version here. Continuing to use the store after a change means you accept the updated Terms.
Contact & Business Information
Store Name: Lena New York
Company Name: Ecommerce Elite LLC
Company Address: 5140 Broken Bow Drive, Fort Worth, Texas 76137, United States
Email: support@lenanewyork.com
Phone: +1 (929) 702-2553
Contact: Contact Us
Customer Service Hours: Monday to Sunday | 12:00 PM – 8:00 PM EST
We aim to reply to every message within 12 hours.